Resources & FAQs

As part of our managed service plan, we offer I.T. Security Awareness training. This third-party product is designed to educate your staff on how to protect themselves against everyday threats. In some cases this can help with your insurance or other industry compliance requirements.

We begin by conducting a comprehensive audit of your existing systems, assessing hardware, software, and security. Based on this report, we recommend solutions to address any vulnerabilities. Once we resolve these issues, we deploy our network management, security, and backup tools which allows us to provide our fully managed service. During and after this process your staff will have full access (24x7x365) to our technical support team.

Our business model focuses on supporting the person, not charging by the hour. Our pricing is straightforward, with no hidden or surprise costs, we charge based on the number of staff using the computer systems and provide all the necessary support and security tools for a fixed monthly rate.

Our proactive approach minimizes repair needs by detecting and resolving issues before they cause failures. When support is required, we typically resolve problems within the first hour of reporting.   

We are a full-service I.T. company, offering comprehensive support for all aspects of your I.T. infrastructure. We also coordinate with third-party vendors to ensure successful project outcomes.

By working with a combination of security systems designed for specific areas of technology we provide a full 360 solution that monitors, detects and prevents attacks in real-time. These systems are industry-leading products used by banks, government, airlines etc.

Utilizing industry-leading tools, we offer a robust backup solution with encrypted local and offsite copies to ensure access to critical data during any incident, such as hardware failure, theft, fire, or corruption. Our in-house technical staff monitors all backups, conducts monthly integrity tests, and provides you with a weekly email summary report detailing backup tasks and status.    

As a managed services provider, we adopt a proactive approach to ensure your systems are always up-to-date and healthy, preventing outages and emergencies. In the rare event of an issue, we prioritize rapid response, typically within minutes. Our contracted customers benefit from 24x7x365 emergency support, ensuring we're always available to help and resolve any problems promptly.

We serve as your outsourced I.T. department, not just a break-fix service. Our managed services include comprehensive oversight of your I.T. systems with proactive monitoring to address issues before they arise, unlimited helpdesk and infrastructure support, secure backups of critical data, and 24/7 real-time security for all devices. We collaborate with you to develop I.T. roadmaps and budgets, ensuring you stay ahead and avoid unexpected expenses.